Nigerian B2B startup, eBanqo is deploying Artificial Intelligence (AI) to help businesses automate customer engagements, resulting in faster resolution of customer issues and reduced wait times.
According to the founder and CEO of the startup, Charles Ifedi, the new product allows businesses to combine all their engagement channels, including web, mobile, Google Business, Facebook, Twitter, WhatsApp, and Instagram, on one omni-channel platform.
“When customers come on these channels, they get instant answers to questions, resolve issues themselves, perform transactions, or chat with a support or sales representative if necessary,” Ifedi said in a statement on Friday.
“The platform enables a smooth transition between AI bots and human agents, who can simultaneously engage with multiple customers from different channels on one screen,” the CEO said.
He added that with businesses of all sizes, especially B2C businesses requiring affordable tools that can facilitate prompt and satisfactory customer engagement, the eBanqo product helps such businesses abolish challenges they face in the course of their operations.
“When customers encounter issues with companies, they face challenges in accessing timely resolution. Companies require that their customers interact with them through engagement channels like phone calls and email, which are slow and inconvenient, and do not provide the immediacy that customers have come to expect,” Ifedi said.
“eBanqo provides that immediacy, and in doing so is competing against CRM providers and chatbot builders. But unlike CRM providers that require their clients to use their CRM, eBanqo comes pre-integrated to several CRMs, and can integrate to any CRM that clients use,” he added.