Tech

Nigerian B2B startup, eBanqo uses AI to help businesses get better engagement with customers

Published

1 year ago

August 26, 2023

Nigerian B2B startup, eBanqo is deploying Artificial Intelligence (AI) to help businesses automate customer engagements, resulting in faster resolution of customer issues and reduced wait times.

According to the founder and CEO of the startup, Charles Ifedi, the new product allows businesses to combine all their engagement channels, including web, mobile, Google Business, Facebook, Twitter, WhatsApp, and Instagram, on one omni-channel platform.

“When customers come on these channels, they get instant answers to questions, resolve issues themselves, perform transactions, or chat with a support or sales representative if necessary,” Ifedi said in a statement on Friday.

“The platform enables a smooth transition between AI bots and human agents, who can simultaneously engage with multiple customers from different channels on one screen,” the CEO said.

He added that with businesses of all sizes, especially B2C businesses requiring affordable tools that can facilitate prompt and satisfactory customer engagement, the eBanqo product helps such businesses abolish challenges they face in the course of their operations.

“When customers encounter issues with companies, they face challenges in accessing timely resolution. Companies require that their customers interact with them through engagement channels like phone calls and email, which are slow and inconvenient, and do not provide the immediacy that customers have come to expect,” Ifedi said.

“eBanqo provides that immediacy, and in doing so is competing against CRM providers and chatbot builders. But unlike CRM providers that require their clients to use their CRM, eBanqo comes pre-integrated to several CRMs, and can integrate to any CRM that clients use,” he added.

Related Topics:AI B2B Business eBanqo Featured Startup

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Tech

Ghana partners with The Gambia to provide free roaming services

Published

2 days ago

November 21, 2024

Isaac Dachen

Ghana and The Gambia are in the process of launching free roaming services that will enhance a West African connectivity.

The plan which is a joint initiative of the Ghana Ministry of Communications and Digitalisation and The Gambian National Communications Authority (NCA) will see mobile users in both countries avoiding extra charges for calls, texts, and data, which in turn, is expected to boost trade, tourism, and economic integration across borders.

The collaboration, according to a joint statement by the two bodies, aligns with the Economic Community of West African States’ (ECOWAS) broader push for seamless regional communication.

“Ghana and The Gambia are forging new paths in West Africa’s digital landscape, implementing a free-roaming initiative,” the statement said.

“This move strengthens regional connectivity while highlighting the role of technological collaboration in fostering economic integration. The initiative enables mobile users travelling between the two nations to make calls, send messages, and use data services without additional roaming fees.”

It further noted that by reducing these costs, the program aligns with the ECOWAS Free Roaming Initiative, which seeks to eliminate barriers to communication across member states.

“It is a boost for trade and travel as the free roaming plan is expected to spur economic activities by streamlining cross-border communication.

“Businesses and individuals travelling between Ghana and The Gambia can now stay connected without worrying about exorbitant charges, facilitating smoother transactions and personal interactions. The initiative is also expected to attract more tourists by ensuring seamless digital access for visitors.

“This collaboration marks another milestone in Ghana’s commitment to expanding digital connectivity, following Ghana’s successful implementation of similar agreements with Côte d’Ivoire, Togo, and Benin, with talks of possible roaming partnerships with Liberia.

“By focusing on digital integration, Ghana and The Gambia demonstrate the power of technology to bridge gaps between countries. This step also serves as a model for other West African nations to join the free-roaming framework, contributing to the larger goal of a connected and economically integrated region,” it added.

Tech

Tanzania to host 6th Ocean Innovation Africa summit in February

Published

3 days ago

November 20, 2024

Isaac Dachen

Dar es Salaam, Tanzania, has been selected to host the sixth edition of the Ocean Innovation Africa (OIA) summit from February 24-28, 2025, as a flagship event within Regenerative Ocean Week.

The Ocean Innovation Africa is set to be Africa’s most significant platform for Ocean Innovation conservation, and sustainable development in the blue economy. OIA2025 will be co-organised with leading partners, including IUCN, GIZ, OceanHub Africa, Catalyze and the Ocean-Climate Platform.

With the theme, “Science-to-Solution”, the Regenerative Ocean Week will present a line-up of sessions designed to bridge the gap between scientific research, business innovation, policy, and community engagement.

According to the organizers of the event, it will bring together African ocean innovators, investors, researchers, policymakers, and community leaders to explore practical solutions that can be applied across the continent.

“These include the OIA Pitch Competition, which is a platform for Africa-based startups and entrepreneurs to showcase breakthrough ideas in ocean-impact solutions, allowing them to connect with investors and industry leaders and emphasizing Africa’s role in driving sustainable ocean initiatives,” the organizers said in a statement.