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Tanzania’s CRDB Bank plans to boost its retail business

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To spur the expansion of its retail business, which is predicted to be the next frontier for commercial banks in Africa in terms of income generation, Tanzania’s CRDB Bank has announced a new template for its branch operations.

The proposal, which is detailed in the annual report (2023), divides the branch network of Tanzania’s biggest lender by assets into two specialized divisions: Branch Sales and Business Performance and Branch Operations and Controls.

“In our relentless pursuit of customer satisfaction and operational excellence, we thoroughly reviewed our organisational structure. This revamp was designed to align more closely with the needs of our valued customers while driving performance to new heights,” the lender says.

“This strategic realignment ensures a sharper focus on customer-centricity and positions us to capitalise on growth opportunities with greater agility and efficiency.”

The lender is exploring several initiatives, including the branch reorganization, to support the expansion of its consumer business and attract new clients. Additional initiatives include expanding agency networks, digitizing financial transactions, and adding new branches.

Throughout the year, the listed Dar es Salaam Stock Exchange (DSE) added fifteen new branches nationwide and launched digitalized account opening platforms, such as self-account opening using the SimBanking app and CRDB Wakala.

As a result, the bank opened more than a million new accounts with customers and mobilized deposits totalling more than Tsh500 billion ($192.25 million).

“This bold initiative (account opening) not only extended our presence to previously untouched areas but also transformed mobile branches into enduring hubs of service and support. From the serene landscapes of Turiani to the bustling streets of Mafia, each new branch represents a beacon of opportunity and empowerment,” the lender says.

A new agency banking system, which CRDB also unveiled, aims to enable agents to carry out hitherto unattainable tasks including reversals and real-time income tracking. Furthermore, allowing agents to do business using cell phones sped up the onboarding process for both new customers and agents.

Through these efforts, the bank’s retail deposits increased from Tsh3.6 trillion ($1.38 billion) in 2022 to Tsh5.1 trillion ($1.96 billion) in 2023, a 41% increase.

At the same time, the number of new accounts established increased from 878,780 to 1.25 million, a 43% increase. In December 2023, the retail loan book increased by 20% to Tsh4.1 trillion ($1.57 billion).

“The 2023 financial year marked a remarkable success for our retail business, with significant achievements in key indicators across various segments, including retail deposits, loans and advances to customers. A key driver of this success was the streamlining of customer onboarding, which resulted in the growth of total retail banking income,” the lender added.

Global consulting firm McKinsey & Company projected in 2018 that the fastest-growing segment, the mass market, would represent the next frontier for bank expansion in Africa, accounting for 70% of banks’ retail business revenues by 2025.

For banks with significant operations throughout the area, including as Kenya’s Equity, KCB, NCBA, and Co-operative, the retail banking model has increased their non-funded incomes. The “high volume, low margin” businesses that the model centres around are aimed at the lower-income

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Nigeria: Marketers predict further price cut as another refinery begins operations

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Oil marketers and the Nigerian Midstream and Downstream Petroleum Regulatory Authority expect refined petroleum product prices to reduce as another public refinery in Warri begins operations.

The marketers made the prediction when the Nigerian National Petroleum Company Limited launched the 125,000-barrel-per-day Delta State WRPC. NNPCL also wants to export locally refined goods for foreign cash. Last month, the 60,000-barrel-per-day Port Harcourt Refinery in Rivers State began operations.

During an inspection tour of the facility on Monday, the NNPCL Group Chief Executive Officer, Mele Kyari, explained that the inspection aimed to show Nigerians the level of work completed so far.

During a tour with NMDPRA CEO Farouk Ahmed and NNPC Board Chairman Pius Akinyelure, Kyari said that while facility repairs were not yet 100% complete, refining operations had begun and would produce straight-run kerosene, diesel and naphtha.

In a statement commemorating the milestone, President Bola Tinubu stated the plant is functioning at 60% or 75,000 barrels per day.

Kyari said, “We are taking you through our plant. This plant is running. Although it is not 100 per cent complete, we are still in the process. Many people think these things are not real. They think real things are not possible in this country. We want you to see that this is real.”

Since some of these goods would be shipped to foreign markets, he said, the reopening of the Warri refinery will help the country become a net exporter of petroleum products.

“Secondly, this plant had three stages; we have started plant one, which we call Area One. It can produce AGO (diesel), kerosene, naphtha, and a blend of crude oil. These are high-grade quality products required in the country, and we may need to export them. So this will give us cash, this company will make money and the promise of Mr President that this country must be a net exporter of petroleum products is already happening. Some of these products will go into the international market.

“Most importantly, I must put on record that Mr President believes that we can get this to work and get them to start and gave us the charge that we must start all three refineries. It’s already happening; we have started the 60,000 barrels per day refinery, and Area One of the Warri refinery is already working. Other plants that would produce PMS are being streamed and they would also come alive.

Mustapha Zarma, the Independent Petroleum Marketers Association of Nigeria’s National Operations Controller, stated that the rivalry in the downstream oil industry will become more fierce.

There will undoubtedly be a further decrease in pricing if the plant begins producing goods in bulk, he stated. This is because the market will ultimately be influenced by market forces and there will be fierce rivalry.

Until recently, none of Nigeria’s publicly owned refineries has worked to capacity for years, despite several investments to revive them. The failure of the government to revive them contributed to the high level of national anticipation surrounding the Dangote refinery whose operations appear to have revolutionalised the industry.

The refinery will concentrate on manufacturing and storing essential goods, such as heavy and light naphtha, automotive petrol oil and straight-run kerosene.

The country’s first fully owned refinery, the WRPC, was put into service in 1978 and is situated in Warri, Delta State, Nigeria. It was first built to process 100,000 barrels of crude oil a day, but in 1987 it was updated to process 125,000 barrels.

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Kenya: Consumer inflation rises to 3.0% from 2.8%

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Kenya’s statistics agency said on Tuesday that Kenya’s consumer price inflation increased slightly to 3.0% year-over-year in December from 2.8% the previous month.

According to a release from the Kenya National Bureau of Statistics, monthly inflation was 0.6%, down from 0.3% in November. Kenya aims to have a medium-term inflation rate of 2.5% to 7.5%.

With inflation under control, Kenya’s central bank said there was an opportunity for looser policy to assist economic development, lowering its benchmark lending rate by a larger-than-expected 75 basis points to 11.25% on December 5.

 

Kenya’s GDP expanded by 5.2% in 2023, up from 4.8% in 2022, thanks to a recovery in agriculture and a modest increase in services. Household consumption accounted for 70% of the growth on the demand side, while services and agriculture accounted for 69% and 23% of the growth, respectively, on the supply side.

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