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Uber Ghana launches safety audio recording feature

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Ride-hailing platform, Uber has announced launching a safety audio recording feature in Ghana which is aimed at allowing both riders and drivers to record audio during trips.

General Manager for Uber in Ghana and Côte d’Ivoire, Marjorie Saint-Lot, who announced the launch of the feature, said it was in response to demands by drivers who had been clamouring for the opt-in audio recording device following the success it had recorded since it was launched in Nigeria, South Africa and Kenya, as part of Uber’s efforts to raise the bar on safety.

“We believe that this feature will improve the conduct of users of the Uber app, as drivers and riders hold each other accountable every step of the way,” Saint-Lot said.

“We have rolled this feature out in other markets where it has proven very successful, and we are hoping to see a similar uptake in Ghana.

“Verbal altercations, sexual misconduct and other violations can be difficult to investigate without evidence, however, we are confident that through this new feature, will assist Uber in adjudicating such incidents to ensure that the appropriate action is taken,” Saint-Lot said.

He added that Uber believed the audio recording would improve the overall quality of evidence collected on the safety cases reported by both riders and drivers.

“This means that both riders and drivers will have the ability to record the trip and submit their recordings alongside the safety tickets they’ll submit. By logging a safety incident along with a recording, the rider or driver gives Uber permission to access the file for investigation purposes,” he said.

“As an addition to the suite of safety tools on the app, this feature enables the rider or driver to opt-in to record the audio of a trip at the start of or anytime during the trip by pressing the shield icon on the app and selecting Record Audio.

“While both riders and drivers can record the audio of individual trips, drivers have the option to leave the feature on while they’re actively seeking rides.

“We’re always looking at ways to improve safety on the app. All trips are GPS-tracked, RideCheck can detect unusual routes, your loved ones can follow your route in real time, and you can get private emergency help through the app at the push of a button.

“We’ll keep working to develop and deliver new features to help enhance the safety and give users more peace of mind when using Uber”, he added.

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Bolt invests $107m in Nigeria to boost safety standards

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Ride-hailing platform, Bolt, has announced an investment of $107 million in its bid to boost safety and service quality in Nigeria’s ride-hailing sector, with a special technology enhancing safety standards for both drivers and passengers.

Lola Masha, Bolt’s Regional Manager for North and West Africa, who made the announcement in a statement, said the “investment will fund new safety technologies, accident prevention measures, customer support upgrades, and public safety awareness campaigns, underscoring Bolt’s commitment to providing a secure and reliable platform.”

She revealed that as part of its quality check, the company had removed more than 5,000 drivers from its platform in 2023 so as to cleanup its database cleanup effort and will continue to implementing a driver score system to maintain quality standards.

“The driver score evaluates performance by monitoring how frequently drivers accept ride requests, successfully complete trips, and respond to passenger feedback. Essentially, it rates drivers based on their performance over their last 100 trips,” she noted.

Masha emphasized that the move came as a result of complains by the Amalgamated Union of App-based Transporters of Nigeria (AUTON) which raised concerns about the potential downsides experienced by users and the psychological stress on drivers, which could negatively affect their performance.

According to her, among the upcoming features are a four-digit trip pickup code and a trip counter, both aimed at making rides more secure and dependable for all users.

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Egyptian VC Flat6Labs partners ITIDA to launch programme for tech startups

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Egyptian Venture Capital firm, Flat6Labs, has partnered with Egypt’s Information Technology Industry Development Agency (ITIDA) to launch an InvestIT programme which will offer tech startups in the country, particularly at the seed or pre-Series A stages, access to consultancy, tools, and investor connections to help them scale operations and enhance global competitiveness.

The programme, according to Egypt’s Minister of Communications and Information Technology, Dr Amr Talaat, will be run by the Technology Innovation and Entrepreneurship Center (TIEC), a subsidiary of ITIDA, and will support startups across various governorates, encouraging innovation and growth in Egypt’s digital economy.

“Through two phases, it will prepare startups for investment with tailored training sessions and workshops, followed by connecting them with local and international investors,” Talaat said in a statement.

“The Egyptian government remains steadfast in its dedication to cultivating a thriving tech startup ecosystem. We are rolling out diverse initiatives to equip entrepreneurs with essential skills, attract global incubators, and facilitate connections between startups and investors.

“By establishing Digital Egypt innovation hubs nationwide, we empower innovators to transform their ideas into successful ventures.

“Alongside this, we are streamlining processes and investing in advanced digital infrastructure, positioning Egypt among the top three countries in the Middle East and Africa for tech startup investments,” the Minister said.

Flat6Labs founder and chairman Hany El Sonbaty, who also spoke on the initiative, said the launch of the InvestIT programme has further expanded his company’s support for Egyptian entrepreneurs.

“This programme is not just about preparing startups for investment; it’s about equipping them with the tools and connections to scale their impact.

“Through our collaboration with ITIDA and TIEC, we’re committed to building a strong, vibrant ecosystem where startups can make a real impact on the tech landscape in Egypt,” he said.

The programme, he said, will support 12 startups over six-to-eight months with each startup receiving tailored consultancy services to enhance their investment readiness and assist with setting up data rooms and preparing for investor engagements.

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