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Kenyan Facebook content moderator sues Meta over deplorable working conditions

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A Kenyan content moderator who once worked for Facebook owner, Meta Platforms Inc, on Tuesday, filed a lawsuit over the alleged poor working conditions for contracted content moderators which violates the Kenyan constitution.

The lawsuit was filed on behalf of Daniel Motaung who was recruited in 2019 from South Africa to work for Sama in Nairobi. Motaung said he was not given details about the nature of the work reviewing Facebook posts before his arrival and the first video he remembers moderating was a beheading.

As the disturbing content piled up causing him mental health issues. Motaung says his pay and mental health support were inadequate.

“I have been diagnosed with severe PTSD (post-traumatic stress disorder),” Motaung said. “I am living …a horror movie.”

The petition which was also filed against Meta’s local outsourcing company in the country, Sama, alleges that workers moderating Facebook posts in Kenya have been subjected to unreasonable working conditions including irregular pay, inadequate mental health support, union-busting, and violations of their privacy and dignity.

The lawsuit, among other things, is seeking financial compensation, an order that outsourced moderators have the same health care and pay scale as Meta employees, order to protect unionization rights, and an independent human rights audit of the office.

Daniel Motaung

A Meta spokesperson who reacted to the lawsuit said the company takes responsibility for the people who work for it seriously contrary to the suit.

“We take our responsibility to the people who review content for Meta seriously and require our partners to provide industry-leading pay, benefits and support.

“We also encourage content reviewers to raise issues when they become aware of them and regularly conduct independent audits to ensure our partners are meeting the high standards we expect.”

Sama, on the other hand, said it had previously rejected claims that its employees were paid unfairly, that the recruitment process was opaque, or that its mental health benefits were inadequate.

The lawsuit’s specific requests for action are more wide-ranging than those sought in previous cases and could go beyond Kenya to other African countries, according to Odanga Madung, a fellow at the Mozilla Foundation, a US-based global nonprofit dedicated to internet rights.

“This could have ripple effects. Facebook is going to have to reveal a lot about how they run their moderation operation,” Madung said.

Meta has already faced scrutiny over content moderators’ working conditions and last year, a California judge approved an $85 million settlement between Facebook and more than 10,000 content moderators who had accused the company of failing to protect them from psychological injuries resulting from their exposure to graphic and violent imagery.

Globally, thousands of Facebook moderators review social media posts that could depict violence, nudity, racism or other offensive content and many of them have reported mental torture just by going through some of the contents.

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Bolt invests $107m in Nigeria to boost safety standards

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Ride-hailing platform, Bolt, has announced an investment of $107 million in its bid to boost safety and service quality in Nigeria’s ride-hailing sector, with a special technology enhancing safety standards for both drivers and passengers.

Lola Masha, Bolt’s Regional Manager for North and West Africa, who made the announcement in a statement, said the “investment will fund new safety technologies, accident prevention measures, customer support upgrades, and public safety awareness campaigns, underscoring Bolt’s commitment to providing a secure and reliable platform.”

She revealed that as part of its quality check, the company had removed more than 5,000 drivers from its platform in 2023 so as to cleanup its database cleanup effort and will continue to implementing a driver score system to maintain quality standards.

“The driver score evaluates performance by monitoring how frequently drivers accept ride requests, successfully complete trips, and respond to passenger feedback. Essentially, it rates drivers based on their performance over their last 100 trips,” she noted.

Masha emphasized that the move came as a result of complains by the Amalgamated Union of App-based Transporters of Nigeria (AUTON) which raised concerns about the potential downsides experienced by users and the psychological stress on drivers, which could negatively affect their performance.

According to her, among the upcoming features are a four-digit trip pickup code and a trip counter, both aimed at making rides more secure and dependable for all users.

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Egyptian VC Flat6Labs partners ITIDA to launch programme for tech startups

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Egyptian Venture Capital firm, Flat6Labs, has partnered with Egypt’s Information Technology Industry Development Agency (ITIDA) to launch an InvestIT programme which will offer tech startups in the country, particularly at the seed or pre-Series A stages, access to consultancy, tools, and investor connections to help them scale operations and enhance global competitiveness.

The programme, according to Egypt’s Minister of Communications and Information Technology, Dr Amr Talaat, will be run by the Technology Innovation and Entrepreneurship Center (TIEC), a subsidiary of ITIDA, and will support startups across various governorates, encouraging innovation and growth in Egypt’s digital economy.

“Through two phases, it will prepare startups for investment with tailored training sessions and workshops, followed by connecting them with local and international investors,” Talaat said in a statement.

“The Egyptian government remains steadfast in its dedication to cultivating a thriving tech startup ecosystem. We are rolling out diverse initiatives to equip entrepreneurs with essential skills, attract global incubators, and facilitate connections between startups and investors.

“By establishing Digital Egypt innovation hubs nationwide, we empower innovators to transform their ideas into successful ventures.

“Alongside this, we are streamlining processes and investing in advanced digital infrastructure, positioning Egypt among the top three countries in the Middle East and Africa for tech startup investments,” the Minister said.

Flat6Labs founder and chairman Hany El Sonbaty, who also spoke on the initiative, said the launch of the InvestIT programme has further expanded his company’s support for Egyptian entrepreneurs.

“This programme is not just about preparing startups for investment; it’s about equipping them with the tools and connections to scale their impact.

“Through our collaboration with ITIDA and TIEC, we’re committed to building a strong, vibrant ecosystem where startups can make a real impact on the tech landscape in Egypt,” he said.

The programme, he said, will support 12 startups over six-to-eight months with each startup receiving tailored consultancy services to enhance their investment readiness and assist with setting up data rooms and preparing for investor engagements.

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